FAQ

  • Q: What can I expect during my appointment?

    Q: What can I expect during my appointment?

    A: Your appointment with a Healthy Partners physician is just like an appointment with your regular physician. You will be greeted by the Physician’s staff, asked to fill out a patient intake form, and you will be seen by the physician promptly. If you have medical records that show a prior diagnosis of a “qualifying condition”, the physician will review your records, ask you questions about your condition and overall health, and the physician will perform an examination as he/she deems necessary. If you are seeking a diagnosis for a qualifying condition, the physician’s examination may require additional testing.

  • Q: How do I get my medical records to you?

    Q: How do I get my medical records to you?

    A: First, if you have access to a “patient portal” through your doctor’s office, you may be able to download them from your portal. If you can download them, you can upload them to your HP Patient account (see your appointment confirmation email). If not, then you should call you doctor’s office and request them. You can either request that your doctor’s office fax them to us at 1-800-644-9636, or you can pick them up at your doctor’s office and bring them with you. We do not recommend emailing your personal health information.

  • Q: Do you accept insurance?

    Q: Do you accept insurance?

    A: In a word, no. While Healthy Partners physicians do accept various insurance plans, most insurance providers do not cover Physician Recommendation appointments. We do accept cash, credit cards, and money orders/cashier’s checks.

  • Q: What are ‘Qualifying Conditions’?

    Q: What are ‘Qualifying Conditions’?

    A: Please select from the list of States.

  • Q: What do I need to bring to my appointment?

    Q: What do I need to bring to my appointment?

    A:

    • Returning Patients: Please bring your government issued photo ID, form of payment, and, if you have it, your MM Patient Card. Having your MM Patient Card is not mandatory and it does not matter if your MM Patient Card has already expired.

    • Level 1: Please bring your government issued photo ID, form of payment, and, if you have it, your MM Patient Card. Please either bring your medical records with you to your appointment, or have them faxed to the correct Healthy Partners Network office. Each office has its own fax number. Having your MM Patient Card is not mandatory and it does not matter if your MM Patient Card has already expired.

    • Level 2: Please bring your government issued photo ID and form of payment.

  • Q: What are the State Filing Fees?

    Q: What are the State Filing Fees?

    A: Information on State Filing Fees can be found here.

  • Q: I received a ‘denial’ letter from the State. What should I do?

    Q: I received a ‘denial’ letter from the State. What should I do?

    A: Receiving a denial letter from the State of Michigan is not uncommon. If you have received a valid physician recommendation, the State can only deny you a card because of typos or missing information, payment, documents, etc. Your ‘denial’ letter should list the reasons for the denial. If you need copies of your physician recommendation, please contact us. If you require assistance with resubmitting your application, please schedule a FREE Denial Letter Fix appointment.

  • Q: Where can I obtain my medication?

    Q: Where can I obtain my medication’?

    A: Unfortunately, we cannot legally direct a patient to any source of MM medication. We are not a dispensary or provisioning center, and we do not match patients with caregivers.

  • Q: I am wondering if my medical records were received?

    Q: I am wondering if my medical records were received?

    A: To find out if your medical records were received, please visit our homepage, click on the map marker for your location and click on “contact this location”. Please allow 24 hrs for a reply.

  • Q: If I have an expired card, am I considered a new patient?

    Q: If I have an expired card, am I considered a new patient?

    A: If you are a Returning Patient of Healthy Partners, then we have your medical records on file and you are NOT considered a new patient.
    If you are new to Healthy Partners and have your medical records, then you should select a Level 1 encounter.

    If you are new to Healthy Partners and DO NOT have your medical records, but your card expired within the past six months, you should still select a Level 1 encounter.

    If your card expired more than six months ago, you should select a Level 2 encounter.

  • Q: I am running late for an appointment, can I still come in?

    Q: I am running late for an appointment, can I still come in?

    A: If you are running late and you expect to arrive before our closing hours, then yes, please come. If you do not think that you will make it to our location before close, it is best that you reschedule your appointment.

  • Other common questions:

    Q: Money Orders or payments in someone elses name – is this ok for appointments and/or state fee payments?

    A: Healthy Partners does not accept money orders as payment for appointments. If you intend to pay for your appointment with someone else’s credit card, the cardholder must be present.
    For information regarding state fees, please call (517) 284-6400

    Q: Can Felon’s grow Marijuana?

    A: For information regarding legal issues, please call (517) 284-6400

    Q: I am, or want to be a Caregiver. I would like information on obtaining a medical card?

    A: For information regarding legal issues, please call (517) 284-6400

    Q: Can I have a Marijuana card and a Conceal Carry Permit?

    A: For information regarding legal issues, please call (517) 284-6400